Terms & Conditions

The following terms and conditions relate to ‘Rail Plus Club’, a brand owned and operated by UrbanThings Limited (“UrbanThings”).

By signing up to the Rail Plus Club Service (“Service”) via a mobile app or website you agree to the terms and conditions of this Agreement (“Agreement”).  Please read these carefully, as they form the Agreement between you and UrbanThings.

User Agreement

This Agreement constitutes your agreement with UrbanThings with respect to your use of the Service. You must agree to abide by all of the terms and conditions contained in this Agreement in order to become or remain an authorised user of the Service.   If you do not agree to these terms and conditions, you may not use the Service and should not proceed to register.

Right to Use 

Your right to use the Service is subject to any limitations, conditions and restrictions established by us from time to time, in our sole discretion. We may alter, suspend or discontinue any aspect of the Service at any time, including the availability of any Service feature, database or content. We may also impose limits on certain features and aspects of the Service or restrict your access to parts or all of the Service without notice or liability.

You acknowledge that the RailPlus App and Service is part of a research project that is running for a limited trial period.  This means that reward availability is limited as further described within this Agreement, and that the Service may be terminated or ended prematurely without notice.


You represent, warrant and covenant that you are at least 16 years old. 

Usage Policy

You agree to use the Service in accordance with the following Usage Policy:

  1. You will maintain only one Rail Plus account. Earning rewards under multiple accounts is strictly forbidden and may result in having such accounts terminated; and
  2. Breaking up a single journey into multiple activities for the purpose of making extra progress towards a reward may result in rewards or journeys being removed from your account and/or you being excluded from using the Rail Plus App; and
  3. You will keep all information provided to you through the Service, including but not limited to redemption codes for rewards, as private and confidential; and
  4. You will not use the Service to infringe the privacy rights, property rights, or any other rights of any person, business or organisation; and
  5. You will not transfer rewards or use the Service in any way which:
    a. is fraudulent or otherwise unlawful or violates any law,
    b. violates, plagiarises or infringes upon the rights of any third party, including but not limited to any copyright or trade-mark law, privacy or other personal or proprietary rights.

Offers and Transactions

  1. This is a research project so availability of rewards may be limited. Rewards will be sent out on a first-come first-served basis and once the supply of rewards is exhausted, no more rewards will be sent, regardless of what information is displayed within the RailPlus app itself.
  2. UrbanThings may need to limit the frequency at which activities can be used to earn rewards, including but not limited to imposing a limit of the maximum number of activities per day that can be taken into consideration.
  3. UrbanThings or its reward delivery partners accept no liability whatsoever for the redemption and cost of any fraudulent and/ or counterfeit vouchers or coupons. This is the full responsibility of the UrbanThings’ Partner (merchant or other organisation) and not UrbanThings.
  4. Each reward and offer is governed by individual terms and conditions. Please check with the reward partner concerned for full details. UrbanThings reserves the right to remove or amend reward or offer at any time without notice.


We expressly exclude, to the fullest extent permitted by law, all liability of UrbanThings, its directors, employees or other representatives, howsoever arising, for any loss suffered as a result of your use of the Service or involvement in any way with UrbanThings. You acknowledge that use of the Service or involvement in any way with UrbanThings is entirely at your own risk.

UrbanThings is also not responsible or liable for any reputational goodwill damage or loss to you through being associated with UrbanThings by being a member, partner, merchant or any other involvement with UrbanThings.

Privacy and Use of Information 

By accessing the services you have also read and agreed to our Privacy Policy. (www.railplus.club/privacy)

You may not harvest or otherwise collect information about other Service users, including email addresses, postcodes and other Personal Information.

In accessing the Service you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder.

Termination of Access to Service 

We may, in our sole discretion, terminate or suspend your access to all or part of the Service at any time, with or without notice, for any reason, including, without limitation, breach of this Agreement.

Proprietary Information 

All copyright, trade marks and all other intellectual property rights in the Service and its content (including without limitation the Service design, text, graphics and all software and source codes connected with the Service) are owned by or licensed to UrbanThings or otherwise used by UrbanThings as permitted by law.

Service Level

You acknowledge that we are not responsible for suspension of the Service, regardless of the cause of the interruption or suspension. We may discontinue or change the Service or its availability to you at any time and you may stop using the Service at any time.


Your account is private and should not be used by anyone else. You are responsible for all usage or activity on the Service by users using your login and password, including but not limited to use of your login and password by any third party. 


You agree to indemnify and hold UrbanThings, its directors, its officers, its employees and agents harmless from and against all liabilities, including without limitation legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against UrbanThings arising out of any breach by you of these Terms and Conditions, complaints made by other parties against you or other liabilities arising out of your use of this Service. You shall cooperate as fully as reasonably required in the defense of any claim. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you; provided, however, that you shall remain liable for any such claim.

No Warranties

You acknowledge that the Service is provided without any warranties of any kind whatsoever either express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. You acknowledge that use of the Service is fully at your own risk. We do not represent or endorse the accuracy or reliability of any profile, advice, opinion, statement or other information displayed, uploaded or distributed through the Service by UrbanThings, our partners or any user of the Service or any other person or entity. You acknowledge that any reliance upon any such introduction, opinion, profile, advice, statement or information and any resulting participation or action shall be at your sole risk.

The Service is distributed on an “as is” basis. We do not warrant that this Service will be uninterrupted or error-free. There may be delays, omissions, and interruptions in the availability of the Service.

We expressly exclude, to the fullest extent permitted by law, all liability of UrbanThings, its directors, employees or other representatives, howsoever arising, for any loss suffered as a result of your use of this Service or involvement in any way with UrbanThings.


We may modify this Agreement from time to time. Notification of changes in this Agreement will be posted on the Service or sent via electronic mail, as we may determine in our sole discretion. If you do not agree to any modifications, you should terminate your use of the Service. Your continued use of the Service now, or following the posting of notice of any changes in this Agreement, will constitute a binding acceptance by you of this Agreement, or any subsequent modifications. 

Disclosure and Other Communication 

We reserve the right to use the information about your usage of the Service and demographics in forms that do not reveal your personal identity. And by your use of the Service, you consent to such disclosures and communications subject to the terms of our Privacy Statement. 

Governing Law 

This policy and consent forms part of our Service terms of use and as such it shall be governed by and construed in accordance with the laws of England and Wales. You irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to resolve any dispute or claim of whatever nature arising out of or relating to this policy and consent or otherwise to the use of your personal data, and that the laws of England and Wales shall govern such dispute or claim. However, we retain the right to bring legal proceedings in any jurisdiction where we believe that infringement of our intellectual property rights or breach of those terms is taking place or originating. You are responsible for compliance with any applicable laws and regulations of the jurisdiction from which you are accessing this Service.


You do not have the right to assign this Agreement or any of your rights to the Service to anyone. UrbanThings has the right to assign any or all of its rights and duties under this Agreement or to the Service to any third party. At the election of UrbanThings, if UrbanThings’ obligations hereunder are assumed by a third party, UrbanThings shall be relieved of any and all liability under this Agreement.

Company Registered Address

UrbanThings Ltd, 17 Wrotham, Road, London, EN5 4LE, United Kingdom.

UrbanThings Ltd is registered in England and Wales No: 04543413